Refund policy

Web payments (NICEPAY)

Within 7 days of paying you can get a full refund for any reason. After 7 days a pass is not refunded and stays usable until it ends; passes never renew automatically. Ask for a refund through Support.

App payments (Google Play, App Store)

Cancellations and refunds follow the store's policy. A store refund also ends the remaining perks.

Gems and cosmetics

Gems left unused within 7 days of payment are refunded in full.

If you used some of them or more than 7 days have passed, the price of the unused gems (bonus gems counted proportionally) is refunded less 10%. The oldest gems are counted as used first.

Items bought with gems or DP count as used once delivered and are not refunded. DP is free and never refunded.

Gems topped up in the apps follow the Google Play / App Store refund policy. A store refund takes those gems back; if they were already spent, the balance goes negative and gems cannot buy anything until it is covered.

Ask for a refund through Support.